Ramp and gate operations
We provide a variety of services to support aircraft on the ground, including baggage handling, fueling, and deicing. Our ground teams take immense pride in delivering quality through best practice working processes, an exceptional approach to safety and investment in the skills and wellbeing of our people through:
- Adherence to best industry standards
- Risk Management based approach to handling
- Meeting requisite requirements as provided by IATA, ICAO, Airlines, ACZ and CAAZ.
Aircraft servicing
From baggage loading and unloading to de-icing and fueling, we handle every aspect of aircraft turnaround with meticulous care.
AGS covers and provides a wide range of services above and below wings delivered by our highly skilled and trained staff, operating the latest ground services equipment. This and our mature and refined systems, ensure safety and security are maintained as our highest priority.
Despite the growth and increased complexity in a highly dynamic and fast-paced working environment, we manage to consistently and reliably deliver unparalleled results for our various clients. This is achieved through well-defined work instructions, effective communication among the team and a focus on delivering high-quality service output that is supported by a management commitment to excellence.
support equipment & maintanance
We maintain and operate a modern fleet of equipment to handle every aircraft type and ensure efficient operations.
We are the market leader in Zimbabwe, and we lead the industry in the time critical process of meeting, preparing and dispatching aircraft. Our ground teams take immense pride in delivering quality through best practice working processes, an exceptional approach to safety and investment in the skills and wellbeing of our people through:
Passenger services
We provide a variety of services to support passengers, including check-in, security screening, and boarding.
As ZimAviation we uphold customer service in high esteem, we provide a welcoming atmosphere that is predicated on providing world class customer experience during our interaction with passengers as they are handled through our passenger processing ecosystems. Our team provides friendly, efficient, and tailored passenger services from check-in to boarding and back again at all the airports in Zimbabwe. We have
- Experts in multiple DCS systems
- Service tailored to match individual airline standards and experience
- VVIP and CIP service unrivalled in the industry
Cargo services.
We provide a variety of services to support cargo, including loading, unloading, and warehousing.
Experience flawless processes either from the aircraft parking ramp to the warehouses or vice versa during delivery & receipt of shipments with ZimAviation.
Receiving inbound cargo upon arrival and preparing to dispatch outbound cargo before the aircraft turn around time lapses is a major undertaking which requires the completion of numerous overlapping processes timed to fit seamlessly within the schedules of our airline customers. ZimAviation sets the highest standard in delivery of this complex service with clockwork precision, whilst simultaneously tending to a range of technical needs: in short, delivering excellence from touchdown to takeoff.
With IATA Certified Dangerous Goods Handling Staff, we are able to handle dangerous goods according to your specific requirements with fully well-trained staff permanently on hand to oversee the process and ensure that freight is handled in accordance with regulatory and carrier requirements.